Treść zadania

POMOCY


Zakreśl właściwą odpowiedź.
1. When clothes lose colour during washing, they _____.
a) shrink
b) fade
2. When you send money to somebody else’s bank account, it is _____.
a) a direct debit
b) a bank transfer
3. When you get a new product because the one you bought was damaged, you get _____.
a) a replacement
b) a refund
4. The information about the money that went into
and out of your account, sent to you by the bank every month is _____.
a) a bank statement
b) a bank balance
5. A small piece of paper you get from a shop when you buy a product is _____.
a) a receipt
b) a bill
6. When you ask a bank to lend you some money, you want to _____.
a) take out a loan
b) withdraw money
7. The information about the value of foreign money when compared to Polish money is _____.
a) an interest
b) an exchange rate
8. When you pay for something month by month, you pay _____.
a) by instalments.
b) in cash
9. A bit of dirt or a mark on your clothes is _____.
a) a tear
b) a stain
2 Uzupełnij zdania brakującymi wyrazami. Pierwsze litery zostały podane.
1. When I opened the box with my new mobile, I realized that the battery was m__________.
2. I don’t think you’ll get a r__________ without showing the receipt.
3. He is definitely taking these awful shoes b__________ to the shop!
4. I would like to make a c__________ about the quality of service here.
5. She went to the shop with her broken laptop and immediately got a r__________.
6. It would only be fair if I received c__________ for the trouble I have been through.
7. The gift I sent her by post got d__________ during the transport.
8. Is this elevator out of o__________, or what?
9. I can’t download any files. My Internet connection keeps losing s__________.
10. Either this coffee machine is b__________, or I can’t use it properly.
3 Uzupełnij zdania wyrazami z nawiasów z czasownikiem w czasie present simple, present continuous, future simple, future continuous lub z formą going to.
1. When ______________________________ (the winter semester / finish) this year?
2. ______________________________ (you / help) me to carry these boxes?
3. ______________________________ (you / go) to Michael’s party today?
4. In 60 years, we ______________________________ (enjoy) ourselves as pensioners with lots of free time.
5. I ______________________________ (meet) Clarice in 2 hours, so I can give her your notes then.
6. I can’t make it tomorrow at eight. We ______________________________ (play) football with the guys then.
7. The sky is dark, it ______________________________ (rain) today.
8. If John wants to talk to me, I ______________________________ (sit) on the bench in front of the school.

4 Przekształć zdania, używając podanych wyrazów/zwrotów.
1. I am finishing my homework. I will help you with the cleaning later. WHEN
____________________________________________________________________
2. You will learn basic things and the rest will become easy. ONCE
____________________________________________________________________
3. My parents will be back in 10 minutes. It will be too late go out then. BY THE TIME
____________________________________________________________________
4. You will put the cake in the oven and you’ll have to wait one hour until it’s ready. AFTER
____________________________________________________________________
5. You will start your holiday in 2 weeks. Will you keep studying until then? TILL
____________________________________________________________________

5 Przeczytaj tekst i uzupełnij luki, wstawiając zdania A–F. Jedno zdanie nie pasuje do żadnej z luk.

The art of making a complaint
The general feeling many people have these days is that the products they buy are low quality. Fancy electronic items offering countless features seem to break down all the time. (1)______ Clothes look good until you wash them once or twice when they lose their initial shape and colour. It seems that as more and more products we buy are not exactly ideal, there is one skill that is becoming increasingly useful: making complaints.
The first thing to remember when you complain about a defective product is that although you may feel angry, you cannot really show it. Yelling at people handling your problem will not help you one bit. (2)______ For example, it will give them the right to call the security who will remove you from the shop.
When you describe your problem, talk about facts, not your emotions. Be ready to provide all the necessary information: the product number, date of purchase, when and how you noticed the defect. (3)______ When the process of handling your complaint takes time, try to keep track of the phone conversations you have had or emails you have received, as well as the names of employees you have contacted.
What you need is lots of patience. (4)______ So don't expect them to do anything right away. If somebody tells you he can't help you, tell him that you want to talk to his boss and don't give up until it happens. Be assertive enough to tell them how and when you want the thing to be dealt with. (5)______
If a company seems to ignore your complaint, tell them you are going to get in touch with one of them or even take the issue to the media. If there is one thing any business wants to avoid, it is a bad reputation. After all, they want us to believe that they really care about us.
A. This, however, is only the beginning of your trouble.
B. Food tastes like plastic or has no taste at all.
C. Remember – there are a number of institutions helping customers to protect their rights.
D. In big companies, things take time and the person you talk to is rarely the person that makes decisions.
E. Not to mention keeping your receipt without which you can often do little or nothing about the situation.
F. In fact, it only helps them.


5 Uzupełnij dialog.
W trakcie pobytu w Anglii kupiłeś/kupiłaś kartę pamięci do aparatu cyfrowego. Produkt okazał się wadliwy, więc składasz reklamację w punkcie zakupu.
• Wytłumacz, na czym polega usterka.
• Poinformuj sprzedawcę, kiedy stwierdziłeś/stwierdziłaś wadę produktu.
• Zapytaj, co sklep zamierza zrobić w tej sprawie.
(1 pkt za każdą poprawnie przekazaną informację = 3 pkt)
You: Good morning. I think the memory card I bought from your store is broken.
Shop assistant: I see. What’s wrong with it?
You: (1)____________________________________________________________________________.
Shop assistant: When did you first notice this problem?
You: (2)____________________________________________________________________________.
(3)____________________________________________________________________________?
Shop assistant: Well, we’ll give you a replacement. I’m sorry for the trouble.