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  john007 27.11.2011 (16:43)

  Dear Sirs,
  
  I bought a journey around England in your travel agency but I am afraid I am not satisfied with the service.
  
  First of all, I have to complain about the guide - he was speaking English all the time and I don ' t know this language well so I had to constantly ask everybody what the guide was talking about. That was horrible.
  
  Secondly, the bus didn ' t have a proper air conditioning and we had to open the windows during a bad weather. It was raining and the wind was strong - we travelled 3 days like this and many of us caught a cold because of this.
  
  Finally, I thought that the cost of the journey was estimated and set before we left Poland. However, some extra costs appeared in the meantime. For example, we were to have 3 meals provided but the hotel owner ordered us to pay for supper everyday. I don ' t understand this. What is more, when the bus broke down, we had to share the cost of the repair.
  
  I demand apologies and a full refund for the extra payments that hadn ' t been included in the contract signed by your travel agency. If you don ' t pay me a refund, I will be forced to sue you.
  
  I look forward to hearing from you.
  
  Yours faithfully,
  
  XYZ

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